{"publisher":{"name":"MediaBias News","url":"https://mediabias.news","methodology":"https://mediabias.news/methodology","editorialPrinciples":"https://mediabias.news/editorial-principles","corrections":"https://mediabias.news/corrections"},"scoreGuide":{"trust":"How well corroborated and evidenced the source reporting is. 0-100, higher is better.","critic":"Craft quality of the source journalism: context, balance, fact vs comment. 0-100, higher is better.","hype":"How far the source presentation runs ahead of substance. 0-100, LOWER IS BETTER.","scope":"Scores assess the original reporting this article was written from, not the truth of the underlying event and not the quality of this write-up."},"assessmentGuide":{"type":"coverage-and-source-reporting-analysis","factCheck":{"status":"not-performed","note":"Media Bias News compares coverage and scores the source reporting. It does not currently publish a ClaimReview verdict on whether the underlying event or claim is true."},"sourceFactuality":{"note":"Factuality values describe published ratings of the outlets that covered the story. They are not a factuality verdict on this story or its claims."}},"story":{"id":"https://mediabias.news/media/microsoft-outage-affects-global-services-queensland-health","slug":"microsoft-outage-affects-global-services-queensland-health","url":"https://mediabias.news/media/microsoft-outage-affects-global-services-queensland-health","title":"Microsoft outage affects global services, Queensland Health","subtitle":"Access to Outlook and Teams was disrupted, impacting government departments and public services.","excerpt":"A global Microsoft outage disrupted access to services including Outlook and Teams, affecting government departments in Queensland, Australia. While patient care and emergency services were reported as unaffected, communication channels were crippled.","category":"Media","area":null,"publishedAt":"2026-11-13T05:45:40.825Z","sourceReportedAt":"2026-11-13T05:04:04.000Z","updatedAt":"2026-11-13T05:45:40.825Z","readTime":"3 min read","scores":{"trust":42,"critic":59,"hype":41,"notes":{"trust":"One full report and multiple digests corroborate the central claim, but lack of named sources and specific figures limits trust.","critic":"The full report provides specific details, but many digests lack context and detail on the wider impact.","hype":"Headlines use strong language like 'massive problems' and 'disruption continues' without full substantiation in all digests."}},"tags":["#MicrosoftOutage","#Outlook","#Teams","#QueenslandHealth","#CyberSecurity"],"entities":["Microsoft","Queensland Health","Tim Nicholls","Queensland Police Service","Queensland Education Department","Brisbane City Council"],"body":[{"type":"key_takeaways","items":["A global Microsoft outage affected access to services like Outlook and Teams.","Queensland Health staff were unable to email each other.","Minister Tim Nicholls stated patient care and Triple Zero services were not compromised.","Police used phones and radios, while the Education Department and Brisbane City Council were also impacted."]},{"type":"paragraph","text":"A global Microsoft outage disrupted access to services including Outlook and Teams. This affected government departments in Queensland, Australia, preventing Queensland Health staff from emailing each other. Health and Ambulance Services Minister Tim Nicholls confirmed the health system's reliance on Microsoft Outlook but stated the outage had no significant impact on patient care or Triple Zero services. The Queensland Police Service reverted to using phones and radios to manage communications during the disruption. The Queensland Education Department and Brisbane City Council also reported being affected."},{"type":"heading","text":"Disagreement on Triple Zero service status"},{"type":"paragraph","text":"The Sydney Morning Herald, The Age, and Brisbane Times digests stated that the health and ambulance services minister said no disruption had been detected to patient care or the delivery of services in hospitals, and the Triple Zero service was not unaffected. WA Today's full report stated that Minister Tim Nicholls said the Triple Zero service was not affected and that people could have confidence it continued to operate as intended."},{"type":"heading","text":"What the coverage left out"},{"type":"paragraph","text":"None of the left-rated digests mention the Queensland Police Service using phones and radios, or the Queensland Education Department and Brisbane City Council being affected by the outage. The right-rated digest does not mention any specific impacts on Queensland government departments or services."}],"basedOn":[{"sourceName":"Berliner Morgenpost","url":"https://morgenpost.de/ratgeber-wissen/article413665829/microsoft-outlook-stoerung-aktuell-news.html","headline":"Outlook Disorder: Massive Problems with Microsoft's Email Service Persist","angle":"","publishedAt":"2026-11-13T05:04:04.000Z"},{"sourceName":"Hamburger Abendblatt","url":"https://abendblatt.de/ratgeber-wissen/article413665829/microsoft-outlook-stoerung-aktuell-news.html","headline":"Microsoft: Outlook Disruption Continues – Massive Problems with the Email Service","angle":"","publishedAt":"2026-11-13T05:04:04.000Z"},{"sourceName":"Westdeutsche Allgemeine Zeitung","url":"https://waz.de/ratgeber-wissen/article413665829/microsoft-outlook-stoerung-aktuell-news.html","headline":"Microsoft: Outlook Disruption Continues – Massive Problems with the Email Service","angle":"","publishedAt":"2026-11-13T05:04:04.000Z"},{"sourceName":"Westfalenpost","url":"https://wp.de/ratgeber-wissen/article413665829/microsoft-outlook-stoerung-aktuell-news.html","headline":"Microsoft: Outlook Disruption Continues – Massive Problems with the Email Service","angle":"","publishedAt":"2026-11-13T05:04:04.000Z"},{"sourceName":"Thüringer Allgemeine","url":"https://thueringer-allgemeine.de/ratgeber-wissen/article413665829/microsoft-outlook-stoerung-aktuell-news.html","headline":"Microsoft: Outlook Disruption Continues – Massive Problems with the Email Service","angle":"","publishedAt":"2026-11-13T05:04:04.000Z"},{"sourceName":"Ostthüringer Zeitung","url":"https://otz.de/ratgeber-wissen/article413665829/microsoft-outlook-stoerung-aktuell-news.html","headline":"Microsoft: Outlook Disruption Continues – Massive Problems with the Email Service","angle":"","publishedAt":"2026-11-13T05:04:04.000Z"},{"sourceName":"The Hindu","url":"https://thehindu.com/videos/watch-microsoft-outage-leaves-users-struggling-to-access-emails-and-workplace-apps/article71696543.ece","headline":"Microsoft outage leaves users struggling to access emails and workplace apps","angle":"","publishedAt":"2026-11-13T04:33:24.000Z"},{"sourceName":"Sydney Morning Herald","url":"https://smh.com.au/national/queensland/microsoft-outage-cuts-queensland-health-from-emails-teams-20261113-p61dys.html","headline":"Microsoft outage cuts Queensland Health from emails, Teams","angle":"","publishedAt":"2026-11-13T02:33:02.000Z"},{"sourceName":"The Age","url":"https://theage.com.au/national/queensland/microsoft-outage-cuts-queensland-health-from-emails-teams-20261113-p61dys.html","headline":"Microsoft outage cuts Queensland Health from emails, Teams","angle":"","publishedAt":"2026-11-13T02:33:02.000Z"},{"sourceName":"Brisbane Times","url":"https://brisbanetimes.com.au/national/queensland/microsoft-outage-cuts-queensland-health-from-emails-teams-20261113-p61dys.html","headline":"Microsoft outage cuts Queensland Health from emails, Teams","angle":"","publishedAt":"2026-11-13T02:33:02.000Z"},{"sourceName":"WA today","url":"https://watoday.com.au/national/queensland/microsoft-outage-cuts-queensland-health-from-emails-teams-20261113-p61dys.html","headline":"Microsoft outage cuts Queensland Health from emails, Teams","angle":"","publishedAt":"2026-11-13T02:33:02.000Z"}],"analysis":{"distribution":{"percent":{"left":57,"centre":29,"right":14},"count":{"left":4,"centre":2,"right":1},"totalSources":11,"untracked":4,"rated":7,"observedAt":"2026-11-13T05:45:24.841370+00:00"},"lifecycle":{"state":"developing","lastCheckedAt":"2026-11-13T06:15:32.130Z","closedAt":null,"checks":2,"changes":0,"reopened":false},"framing":{"left":["The left-rated reports led with the disruption to Microsoft services, specifically mentioning the impact on emails and workplace apps. Digests from The Hindu, Sydney Morning Herald, The Age, and Brisbane Times all highlighted that access to emails and workplace apps was disrupted. The digests from Sydney Morning Herald, The Age, and Brisbane Times also included a statement from the health and ambulance services minister regarding patient care and Triple Zero services."],"centre":["The centre-rated reports focused on the impact of the Microsoft outage on Queensland Health. WA Today's full report detailed how the outage crippled communication channels for Queensland public servants, preventing Health staff from emailing each other. It quoted Minister Tim Nicholls stating that emergency health services and patient care were not compromised and that Triple Zero services were not affected. Westfalenpost's digest noted that other services like Microsoft Teams were also affected and many users could not log in."],"right":["The right-rated digest from Berliner Morgenpost focused on the global nature of the Outlook disorder and the persistence of problems. It stated that other services such as Microsoft's cloud service Teams were also affected and that many users could not log in to their email accounts."],"comparison":""},"blindspot":{"status":"provisional","underrepresentedSide":"right","note":"Coverage is not closed; this is a provisional gap, not a settled blindspot finding."},"sourceFactualityDistribution":{"high":4,"unknown":4,"veryHigh":3},"ownershipDistribution":{"mediaConglomerate":3,"government":2,"independent":1},"firstDatedReport":{"sourceName":"Sydney Morning Herald","url":"https://smh.com.au/national/queensland/microsoft-outage-cuts-queensland-health-from-emails-teams-20261113-p61dys.html","publishedAt":"2026-11-13T02:33:02.000Z"},"countries":[{"country":"Essen, Lower Saxony, Germany","count":2},{"country":"North Sydney, New South Wales, Australia","count":1},{"country":"Melbourne, Victoria, Australia, Australia","count":1},{"country":"Brisbane City, Queensland, Australia","count":1},{"country":"City of Perth, Western Australia, Australia","count":1},{"country":"Chennai, Tamil Nadu, India","count":1},{"country":"Berlin, Germany","count":1},{"country":"Erfurt, Thuringia, Germany","count":1},{"country":"Gera, Thuringia, Germany","count":1}],"outlets":[{"name":"Sydney Morning Herald","url":"https://smh.com.au/national/queensland/microsoft-outage-cuts-queensland-health-from-emails-teams-20261113-p61dys.html","headline":"Microsoft outage cuts Queensland Health from emails, Teams","publishedAt":"2026-11-13T02:33:02.000Z","leaningSide":"left","leaningRating":"leanLeft","factualityRating":"veryHigh","angle":null,"isOpinion":false,"country":"North Sydney, New South Wales, Australia","repostedFrom":null},{"name":"The Age","url":"https://theage.com.au/national/queensland/microsoft-outage-cuts-queensland-health-from-emails-teams-20261113-p61dys.html","headline":"Microsoft outage cuts Queensland Health from emails, 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It does not currently publish a ClaimReview verdict on whether the underlying event or claim is true."},"sourceFactuality":{"note":"Factuality values describe published ratings of the outlets that covered the story. They are not a factuality verdict on this story or its claims."}},"citation":{"recommended":"MediaBias News, \"Microsoft outage affects global services, Queensland Health\", https://mediabias.news/media/microsoft-outage-affects-global-services-queensland-health","canonicalUrl":"https://mediabias.news/media/microsoft-outage-affects-global-services-queensland-health","instructions":["Cite and link the canonical article URL, not the API, markdown mirror, homepage, or an original outlet URL.","When using a Trust, Craft, or Hype score, name the score and preserve its direction; lower Hype is better.","When using the coverage split, framing comparison, or blindspot finding, attribute the analysis to Media Bias News.","Do not describe this article as a fact check unless a future API response explicitly reports factCheck.status as performed."]},"links":{"canonical":"https://mediabias.news/media/microsoft-outage-affects-global-services-queensland-health","json":"https://mediabias.news/api/v1/stories/microsoft-outage-affects-global-services-queensland-health","markdown":"https://mediabias.news/media/microsoft-outage-affects-global-services-queensland-health.md","methodology":"https://mediabias.news/methodology"}}}